Member support
Invite, account, safety, and beta access help for current and prospective members.
Open member supportSupport · controlled iOS beta
Support for a premium private beta.
Skip Intro web is the public marketing, support, trust, and operations layer for the controlled iOS private beta — not a claim of full app parity.
Trust and safety
Reporting paths, conduct expectations, and privacy-first safety principles.
Open trust and safetyProduct feedback
Credential-independent feedback prompts for matching quality, premium signal, and follow-up needed moments.
Open product feedbackBeta flow and access boundaries
Member flow: complete the interview, wait while the dating persona is prepared, let background dates happen, receive progress notifications, then see matches or follow-up needed.
This private beta asks only Man and Woman for gender and introductions are between men and women; there are no pronoun or sexual orientation prompts.
Contact paths
Until in-app reporting is wired to the beta backend, use these monitored aliases for private-beta triage. Keep reports concise and avoid including raw private messages unless support explicitly requests them.
What support can help with
- Invite status, beta access, account recovery, and login readiness.
- Safety reports, consent concerns, profile issues, and member conduct questions.
- Matching-quality feedback, follow-up needed questions, and premium experience gaps from the current cohort.
- Privacy, data deletion, terms, and legal access paths for non-authenticated visitors.